Find quick answers to common questions about our lab-grown diamonds, shipping, certification, and store policies.
Are your diamonds lab-grown?
Yes, Love Grows specializes exclusively in lab-grown diamonds, offering white diamonds as well as fancy pink and blue diamonds.
Do your diamonds include a certificate?
Yes. Lab-grown diamonds are accompanied by an official IGI or NGTC grading certificate as specified on the individual product page, shipped physically with your order.
Where do orders ship from?
All orders are crafted, inspected, and shipped directly from our jewelry studio in Shenzhen, Guangdong, China.
How long does delivery to the United States take?
We ship via FedEx Priority. Estimated delivery to the contiguous United States is 3–5 business days following dispatch, excluding unforeseen customs clearance delays.
How much is shipping?
Orders under US$799 ship for a flat rate of US$49.90. All orders over US$799 qualify for complimentary FedEx Priority shipping.
What is your return window?
A return or exchange request may be made within 7 days of delivery, provided the piece is new, unworn, in its original packaging, and accompanied by the certificate.
Can engraved or customized items be returned?
Personalized or engraved jewelry pieces cannot be returned or exchanged for reasons unrelated to verified product quality defects.
What should I do if my order arrives damaged or incomplete?
Please inspect your parcel upon arrival. If any item is damaged or missing, contact our customer service team within 24 hours of delivery at xinglovegrows@gmail.com with photographs.