At Love Grows, we take pride in the meticulous craftsmanship and certified quality of our lab-grown diamond jewelry. Please review our return and exchange policy below.
7-Day Return Request Window
Return or exchange requests must be submitted within 7 days of order receipt (calculated from the confirmed delivery date). To be eligible for return approval:
- The item must remain in brand-new, unworn condition with no signs of wear, scratches, or modifications.
- All original diamond grading certificates (IGI or NGTC) must be returned intact. Missing or damaged certificates will incur replacement appraisal fees or return rejection.
- All original luxury gift packaging, presentation boxes, and collateral must be returned complete.
Custom & Personalized Items
- Jewelry featuring personalized engraving or custom-commissioned bespoke designs cannot be returned or refunded for reasons unrelated to verified product quality issues.
Quality Defect Guarantee & Return Shipping
- In the event of a verified manufacturing or craftsmanship defect, Love Grows will cover all round-trip shipping expenses.
- For standard discretionary return requests, return shipping costs and insurance remain the responsibility of the client.
How to Initiate a Return
Please contact our customer care team at xinglovegrows@gmail.com with your order number, reason for return, and clear photos of the item and certificate. We will provide return authorization instructions.