At Love Grows, we stand behind the authenticity of our lab-grown diamonds and the craftsmanship of every piece.
Diamond Certification
- All eligible lab-grown diamonds are accompanied by an official grading report from IGI (International Gemological Institute) or NGTC (National Gemological Inspection).
- The original physical certificate is packaged and shipped together with your jewelry.
- All diamond parameters are strictly defined by the accompanying certificate. We verify and confirm all specifications with you prior to production or shipment.
Delivery Inspection & Notice Window
- Please inspect your package and piece thoroughly upon arrival.
- Any report of transit damage or missing items must be submitted within 24 hours of package delivery to xinglovegrows@gmail.com, accompanied by clear photographic evidence and original packaging.
6-Month Craftsmanship Warranty
- Love Grows provides a 6-month complimentary repair warranty covering standard manufacturing defects in the ring setting and metal craftsmanship.
- Non-accidental stone dislodgement will be evaluated and repaired according to our craftsmanship warranty assessment.
Warranty Exclusions
Our warranty is designed to guarantee initial craftsmanship integrity and does not constitute unconditional lifetime free repairs. The following are not covered:
- Normal daily wear, scratches, metal dulling, or worn prongs over extended use.
- Accidental impacts, drops, bends, or structural distortion caused by external force.
- Unauthorized resizing, stone resetting, or modifications performed by any third-party jeweler.
- Loss or theft of the jewelry piece or detached stones after delivery.