Terms of Service

Last Updated: November 2026

Welcome to Love Grows. By accessing or making a purchase on our website, you agree to be bound by the following Terms of Service.

1. Diamond Orders & Specifications

All orders placed through our website are subject to item availability and confirmation. Because we specialize in lab-grown diamonds, exact specifications are defined strictly by the accompanying IGI or NGTC grading report shipped with the item. Diamond parameters and order details will be confirmed with the customer prior to final dispatch.

2. Shipping & Delivery

Orders are dispatched from our jewelry studio in Shenzhen, Guangdong, China via FedEx Priority. Estimated transit time to the contiguous United States is 3–5 business days following dispatch. Please note that transit estimates are not guarantees, and delivery schedules may be affected by international customs processing or carrier conditions beyond our control.

3. Returns, Exchanges & Warranty

• Return or exchange requests must be submitted within 7 days of package delivery and meet our stated unworn condition and certificate return requirements.
• Personalized or engraved jewelry pieces cannot be returned or refunded for reasons unrelated to verified product quality defects.
• Jewelry settings carry a 6-month limited craftsmanship warranty covering normal manufacturing defects as outlined on our Warranty & Diamond Certificates page.