Last Updated: November 2026
This Privacy Policy explains how Love Grows ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase through our website.
1. Information We Collect
When you browse our store, inquire about bespoke jewelry, or place an order, we may collect the following categories of personal information:
- Contact & Delivery Details: Name, shipping address, billing address, email address, and phone number.
- Order & Customization Data: Details of jewelry items purchased, custom ring sizes, engraving instructions, and diamond certificate records.
- Customer Support Records: Communications, inquiries, and photographs submitted regarding order status, sizing, or warranty claims.
2. How We Use Your Information
- To process, fulfill, and deliver your fine jewelry orders via FedEx Priority.
- To verify diamond grading certificates (IGI or NGTC) and confirm order specifications prior to shipment.
- To communicate order status updates, tracking numbers, and customer service responses.
- To evaluate 7-day return requests and 6-month craftsmanship warranty assessments.
3. Sharing of Information
We share personal information strictly as necessary with third-party service providers who assist our operations, such as logistics carriers (FedEx) for international parcel delivery and Shopify for platform infrastructure. We do not sell your personal data.
Contact Information & Legal Review
Brand Name: Love Grows
Support Email: xinglovegrows@gmail.com
Phone / WhatsApp: +86 137 2870 1827
Studio Address: B1-P11, Jinzuan Building, Shuibei 2nd Road, Luohu District, Shenzhen, Guangdong, China
[Merchant Review: Please add your registered corporate legal entity name and governing jurisdiction here if applicable.]